Terms of service
Company Information
Arden Medical Ltd. T/A Urias® Therapy Air Splints
Arden road, Arden Forest Industrial Estate
Alcester, Warwickshire B49 6HN
United Kingdom
Registered in England No: 03283816
Company V.A.T. Registration: GB779945448
All prices include V.A.T. at the current UK rate unless shown otherwise.
We will confirm your online order either by e-mail or in unusual circumstances, via telephone.
Payment Information
We accept payment by most major credit or debit cards including Visa, MasterCard, American Express Via Shopify e-commerce platform in Pound Sterling (GBP). We also accept PayPal in Pound Sterling Sterling. Payment will be debited to your account upon placement of your order.
Children & Minors
Arden Medical Ltd. does not sell products for purchase by children. It is assumed that adults using their own debit/credit card make all on-line purchases.
Delivery Information
Please note that deliveries to Northern Ireland, Isle of Man, Isles of Scilly, The Highlands and Islands of Scotland can take longer than 3-5 days to deliver – Please ask about our express delivery services if this is required.
Customer Service
We always try to offer a first-class level of service. If you are not happy with any aspect of our service or if you have any queries or comments then please let us know. You can use the contact form, telephone on 01789 764142, or write to: – FAO Customer Service, Arden Medical Ltd, Arden road, Arden Forest Industrial Estate, Alcester, Warwickshire B49 6HN.
Return Information
Please see our Returns Policy page.
Product Information and Details
Although we endeavour to provide you with the latest product information, we cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images. Sometimes we may use a 'placement' image for reference to show a similar style of product. If this is a concern, please contact us prior to purchasing for time accurate details.
Pricing / Billing
We reserve the right to change pricing at any time for any reason. We reserve the right to not honour typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is delayed in shipping or out of stock at the time of ordering.
Product Compatibility
Please note: It is your responsibility to ensure that the item that you have ordered is suitable for your application or therapy based on the information that we have published on our website.
If you are in any doubt as to the suitability of any product for your needs, then please contact us for further advice before ordering.
All information supplied is correct as of writing (May 2026).