FAQ's

General

What Are Urias® Therapy Air Splints?

Urias® Therapy Air Splints are therapeutic inflatable devices originally developed by Margaret Johnstone for the rehabilitation of individuals with neurological impairments such as stroke, brain injury, or multiple sclerosis.

They serve as key tools to create the optimal biomechanical and sensory conditions for active, controlled, and functional movement on the affected side of the body.

Their primary function is to enable active participation and movement, even when voluntary control is minimal.

The Urias® Therapy Air splints are available in various shapes and sizes (for arms, legs, hands, and feet) for both adult, children and babies. They can be used both in therapist-guided sessions and self-directed training.

Therapeutic Rationale within PANat

The Urias® Therapy Air Splints embody PANat’s theoretical and clinical principles by:

  • Supporting restorative activation of the paretic limb.
  • Creating optimal sensorimotor conditions for motor learning.
  • Promoting safe, structured, and self-directed engagement.
  • Enhancing motivation and participation through visible success and independence.

Together, they enable patients to use their affected side actively, develop controlled functional movement, and transfer new abilities into daily life.

Who Are Arden Medical Ltd?

Arden Medical Ltd. are the official manufacturers of Urias® Therapy Air Splints and owner of the Urias® brand.

 

Ordering

Can I Cancel or Edit My Order?

We have a very short window to cancel an order after it’s placed, and while we’ll do our best, we can’t guarantee cancellation.

Once your order is placed, we can’t modify individual items, but we may be able to:

  • Cancel the full order, or
  • Update the shipping address, as long as your order hasn’t yet shipped.

Once fulfilled, the order can no longer be modified or cancelled.

Why Was My Order Cancelled?

If your order was cancelled and you’re unsure why, we recommend reaching out and contacting us to find out why. Please use the Contact Form on this website.

I accidentally entered the wrong shipping address, can I fix it?

If your order hasn’t been fulfilled yet, contact us as soon as possible, we’ll do our best to update your shipping address.

Please note: once an order is shipped, we can’t make changes. Arden Medical Ltd. T/A Urias® Therapy Air Splints are not responsible for deliveries sent to incorrect addresses entered at checkout.

 

Shipping

Do You Sell and Deliver Internationally?

Unfortunately not at present. Urias® Therapy Air Splints store currently only sell within the UK. If you would like to purchase Urias® Air Splints outside of the UK, please visit / use one of Arden Medical's partner distributors in your country / area. A list of distributors can be found on the Arden Medical website here: 
arden-medical.com/international-distributors

When Will My Order Be Delivered?

This depends on the delivery service you choose. We offer next day delivery with Royal Mail or DPD. Or a 2 - 3 day service with Royal Mail and DPD. Please see our Delivery Info page for more details.

How Much Does Delivery Cost?

This depends on the delivery service you choose. Shipping costs are calculated in the checkout once you have entered your delivery address and chosen a service.

How Can I Track My Order?

Once your order is fulfilled, you’ll receive an email from the delivery service with tracking information so you can follow your package every step of the way.

Do You Offer Express Delivery?

Yes. For express services, we offer Royal Mail Tracked 24® and DPD UK Next Day.

My Package Was Returned to Sender, What Can I Do?

Please contact us as soon as possible, and we’ll help you with next steps.

My Package is Delayed, Lost, or Stuck in Transit, Can You Help?

If your tracking hasn’t updated or you suspect something’s wrong, contact us and we’ll investigate with the shipping carrier.

My Order Shows as Delivered but Hasn’t Arrived, What Now?

We know how frustrating this can be. Sometimes a package will be marked “delivered” a few hours early. We recommend:

  • Waiting 24 hours
  • Checking around your property (porch, mailbox, back door, etc.)
  • Asking your neighbours or building manager

If your package is still missing after that, contact us, we’re here to help.

 

Faulty Products, Refunds & Exchanges

What is Your Return and Exchange Policy?

For more information on what do do in the event of receiving a faulty product, a refund or an exchange, please see our Returns Policy page.

 

Product Warranties

Is There a Warranty on Your Products?

Yes. Most of our products come with a 12 month warranty / expiry date. There are a few product exceptions which we do not manufacture in-house. Terms and Conditions apply. For more information, please see our Product Warranty Info page.